Terms of Service
Version 2026-10-05
Template. These terms are a template prepared for the Assistant Workshop service. They are not legal advice. Before they are used in production, the operator must have them reviewed by a qualified lawyer for its jurisdiction and for the countries where its clients work, and must complete every field in square brackets.
1. About these terms
1.1. These terms govern the use of Assistant Workshop (the "Service"), provided by [Legal name of the operator], [registered address], [registration number] (the "Provider"), by the business that opens an account (the "Client") and by the people the Client invites to its cabinet.
1.2. The person who signs in accepts these terms for themselves and, as an owner, on behalf of the Client. The sign-in page names the version in force: continuing with the one-time code accepts it, and the version accepted is recorded with the account.
1.3. The data processing agreement (the "DPA"), accepted by an owner in the cabinet, forms part of these terms. The privacy policy explains how the Provider handles the personal data of the people who use the cabinet.
2. The Service
2.1. The Service is an AI assistant that answers the Client's customers on the Client's behalf in chat (the website widget, the hosted chat page, Telegram, WhatsApp, Instagram and Messenger) and by phone, takes bookings and requests, passes conversations to the Client's staff and shows the results in the Client's cabinet.
2.2. The Service is offered as is and evolves: features may be added, changed or removed. The Provider tells the Client in advance about a change that removes a feature the Client relies on.
3. Accounts and access
3.1. People sign in with a one-time code sent to their phone or e-mail, and, where they set it up, an authenticator app. Each person keeps their codes and devices to themselves and tells the Provider at once of any unauthorised use.
3.2. An owner decides who joins the Client's team and with which role (owner or staff), and is responsible for what the team does in the cabinet.
3.3. The Client gives accurate information about itself and keeps it up to date, in particular its billing details and its contact for notices.
4. The Client's responsibilities
4.1. The Client is responsible for what it tells the assistant (knowledge, prices, opening hours, offers) and for the promises it makes to its customers. The Client reviews the assistant's settings before it goes live and after each change.
4.2. The Client uses the Service lawfully, including the rules on personal data, consumer protection and electronic communications of its country. In particular, the Client:
- tells its customers that they talk to an AI assistant and how their data is handled (the Service shows a disclosure and offers a default privacy notice the Client can replace with its own);
- turns call recording on only where the law allows it and callers are told;
- follows the rules of the messaging platforms it connects (for example the WhatsApp Business messaging policy) and respects customers' requests to stop receiving messages;
- does not configure the assistant to ask for special categories of personal data (for example health data) unless it has a legal basis for them.
5. AI answers
5.1. The assistant writes its answers with a language model. It can make mistakes. The Service checks answers against the Client's knowledge, runs automatic checks before a version goes live and hands a conversation to the Client's staff when it cannot help, but the Client remains responsible for its offers and checks important details with its customers.
5.2. The Provider does not use the Client's data or its customers' messages to train AI models.
6. Acceptable use
The Client and its team must not:
- use the Service for spam, fraud, unlawful goods or services, or to deceive customers;
- send content that infringes the rights of others or is unlawful;
- try to break, overload or get around the security or the limits of the Service, or access data of other clients;
- copy, resell or reverse-engineer the Service, except where the law allows it.
7. Trial, subscription and payment
7.1. A new Client may use the Service free of charge during a trial period whose length the cabinet shows. After the trial, the Service continues on the plan the Client subscribes to.
7.2. Prices, included usage (messages, call minutes) and any setup fee are shown in the cabinet before the Client subscribes, in the Client's currency where the Provider offers it. Usage above a plan's package is billed at the prices shown. Taxes are added where the law requires.
7.3. Payments are processed by the payment provider named in the sub-processor list. If a payment fails, the Client has a grace period shown in the cabinet; after it the assistant may stop answering until the invoice is paid.
7.4. The Client may cancel the subscription at any time in the cabinet; it ends at the end of the paid period. Fees already paid are not refunded, except where the law or the plan's terms say otherwise. [Refund rules, if any.]
8. Data protection
8.1. For the personal data of its customers and staff, the Client is the controller and the Provider its processor, under the DPA. The sub-processors are listed in section 8 of the DPA and at /v1/legal/subprocessors; the Provider announces changes to them in advance.
8.2. The Client may export its data and its customers' data from the cabinet at any time.
9. Availability and support
9.1. The Provider makes reasonable efforts to keep the Service available and publishes its status and planned maintenance on the status page. Unless a separate agreement says so, there is no guaranteed level of availability.
9.2. The Client reaches support through the cabinet's help center.
10. Intellectual property
10.1. The Client keeps all rights to its content (its knowledge, texts, logos and its customers' conversations) and allows the Provider to use it only to provide the Service.
10.2. The Provider keeps all rights to the Service. Suggestions the Client makes may be used to improve the Service without obligation.
11. Suspension and termination
11.1. The Provider may suspend access, after a warning where possible, if the Client breaks these terms, does not pay, or its use puts the Service, other clients or third parties at risk.
11.2. Either party may end the relationship as described in section 7.4 and in the DPA. After the end, the Client may export its data for [30] days; then its data is deleted as the DPA describes.
12. Liability
12.1. Nothing in these terms limits liability that cannot be limited by law.
12.2. As far as the law allows, the Provider is not liable for indirect or consequential loss, lost profit or lost business, and its total liability for any twelve months is limited to the fees the Client paid in those twelve months. [Liability cap and exclusions to be confirmed.]
13. Changes to these terms
13.1. The Provider may change these terms. A new version is published with the day it takes effect, at least [30] days ahead for changes that are not in the Client's favour, and is shown on the sign-in page.
13.2. Signing in after a new version took effect accepts it. A Client that does not accept it may cancel the subscription before it takes effect.
14. Governing law and disputes
These terms are governed by [the law of ...]. Disputes are settled by [the courts of ...], unless the law of the Client's country requires otherwise.
15. Contact
[Legal name of the operator], [registered address], [e-mail for legal notices]. Support: the help center in the cabinet.